Terms & Compliance Documentation

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is QuantivexisGroup, located at Carretera de Circunvalación 306, 3, Melilla, Spain. For any data protection inquiries, contact us at [email protected].

2. Data We Collect

We collect the following categories of personal data when you interact with our services:

• Identification Data: Full name, email address, and phone number submitted via contact forms.
• Technical Data: IP address, browser type and version, operating system, and referral source automatically collected by our servers.
• Usage Data: Pages visited, time spent on pages, navigation patterns, and interaction events recorded through essential session cookies.
• Project Data: Technical specifications, project requirements, and communication records submitted during engagement negotiations.

3. Legal Basis for Processing

We process your personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR):

• Consent (Art. 6(1)(a)): You have given explicit consent for the processing of your data for specific purposes, such as receiving project proposals.
• Contractual Necessity (Art. 6(1)(b)): Processing is necessary for the performance of a contract to which you are a party, or for taking steps at your request prior to entering into a contract.
• Legitimate Interest (Art. 6(1)(f)): Processing is necessary for the purposes of our legitimate interests, such as improving our services and ensuring network security, provided these interests are not overridden by your fundamental rights.

4. Purpose of Processing

Your personal data is processed for the following purposes:

• Responding to inquiries and providing project quotations.
• Executing and managing contracted services and deliverables.
• Sending transactional communications related to active projects.
• Maintaining security logs and preventing fraudulent activity.
• Complying with legal and regulatory obligations under Spanish and EU law.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months after the last interaction. Project-related data is retained for the duration of the contractual relationship plus 5 years, in accordance with Spanish commercial record-keeping requirements.

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data. Data may be shared with the following categories of recipients:

• Cloud infrastructure providers (hosted within the European Economic Area).
• Payment processors (Stripe) for transaction handling, subject to their own privacy policies.
• Legal and regulatory authorities when required by applicable law.

7. International Data Transfers

All personal data is processed and stored within the European Economic Area (EEA). In the event that data transfer outside the EEA becomes necessary, we will ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) as approved by the European Commission.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data.
• Right to Erasure (Art. 17): Request deletion of your personal data where there is no compelling reason for continued processing.
• Right to Restriction (Art. 18): Request restriction of processing in certain circumstances.
• Right to Data Portability (Art. 20): Receive your data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): Object to processing based on legitimate interests.

To exercise any of these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including TLS encryption for data in transit, encrypted storage for data at rest, access controls limited to authorized personnel, and regular security audits of our systems and infrastructure.

10. Contact & Supervisory Authority

For data protection inquiries, contact QuantivexisGroup at [email protected]. You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos - AEPD) at www.aepd.es.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They enable the site to recognize your device and store information about your preferences or past actions.

2. Cookies We Use

QuantivexisGroup uses only strictly necessary cookies essential for the operation of this website:

• Session Cookies: Temporary cookies that expire when you close your browser. These are required for form submission and navigation functionality.
• Consent Cookie: A persistent cookie (`qvg_cookie_consent`) stored in your browser's localStorage to record your cookie consent preference. This cookie does not track browsing behavior.

3. Cookies We Do NOT Use

We do not deploy any of the following:

• Third-party analytics cookies (Google Analytics, Hotjar, etc.)
• Advertising or remarketing cookies
• Social media tracking cookies
• Behavioral profiling cookies

4. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Note that disabling essential cookies may impair the functionality of this website. The consent preference is stored locally in your browser and can be cleared at any time by clearing your localStorage.

5. Changes to This Policy

This Cookies Policy may be updated periodically. The effective date at the top of this document indicates when it was last revised. Continued use of this website after changes constitutes acceptance of the updated policy.

1. Scope

This Refund Policy applies to all services provided by QuantivexisGroup, including but not limited to custom LMS development, e-learning portal design, analytics dashboard construction, course builder development, cloud deployment, and API integration services.

2. Project Milestone Refunds

For projects structured around defined milestones, refunds are evaluated based on the following criteria:

• Pre-Execution Cancellation: If a project is cancelled before development work has commenced, a full refund of any advance payments will be issued within 14 business days.
• Mid-Project Cancellation: If a project is cancelled after work has commenced, the client is entitled to a partial refund calculated as the difference between the total amount paid and the fair value of work completed up to the cancellation date.
• Completed Deliverables: No refund is available for services that have been fully delivered, tested, and accepted by the client.

3. Subscription & Recurring Payments

For subscription-based services managed through our payment partner (Stripe), refunds for recurring charges are evaluated on a case-by-case basis. Monthly subscriptions may be cancelled at any time, with the cancellation taking effect at the end of the current billing cycle. No pro-rata refunds are issued for partial billing periods unless mandated by applicable EU consumer protection law.

4. Non-Refundable Items

The following are non-refundable:

• Domain registration and hosting fees already incurred.
• Third-party software licenses purchased on behalf of the client.
• Custom design work that has been approved and delivered.

5. Refund Process

To request a refund, contact [email protected] with your project reference number and a description of the refund request. We will acknowledge receipt within 3 business days and provide a resolution within 14 business days. Refunds are processed to the original payment method.

6. Dispute Resolution

In the event of a dispute regarding refunds, both parties agree to attempt resolution through good-faith negotiation before pursuing any formal dispute resolution mechanism. This policy is governed by Spanish consumer protection law and applicable EU directives.

1. Acceptance of Terms

By accessing or using the services provided by QuantivexisGroup (hereinafter "the Company"), located at Carretera de Circunvalación 306, 3, Melilla, Spain, you agree to be bound by these Terms of Service. If you do not agree to these terms, you must not access or use our services.

2. Service Description

QuantivexisGroup provides web development services including custom LMS development, e-learning portal design, student analytics dashboards, interactive course builders, multi-tenant user systems, GDPR compliance engines, cloud deployment, payment gateway integration, and API/third-party integration. All services are delivered as described in individual project proposals and statements of work.

3. Client Obligations

The client agrees to:

• Provide accurate and complete project requirements and specifications.
• Respond to information requests and checkpoint reviews within 5 business days.
• Make payments according to the agreed milestone schedule.
• Ensure they have the legal right to provide any content or materials supplied to the Company.

4. Payment Terms

Unless otherwise agreed in writing, payments are structured as follows:

• 30% advance payment upon project initiation.
• 40% upon completion of the development milestone.
• 30% upon final delivery and client acceptance.
• All invoices are payable within 14 days of issuance.
• Late payments incur a statutory interest rate of 8% per annum plus applicable recovery costs.

5. Intellectual Property

Upon full payment, all intellectual property rights in the delivered work product are assigned to the client. The Company retains the right to use anonymized case studies, technical methodologies, and general architectural patterns for portfolio and marketing purposes unless expressly restricted in the project agreement.

6. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information exchanged during the course of the engagement. This obligation survives the termination of the agreement for a period of 3 years.

7. Limitation of Liability

To the maximum extent permitted by applicable law, QuantivexisGroup's total aggregate liability arising out of or in connection with any service engagement shall not exceed the total fees paid by the client under the relevant project agreement. The Company shall not be liable for indirect, incidental, consequential, or punitive damages.

8. Warranty

The Company provides a 90-day warranty on delivered work following final acceptance. During this period, any defects in the delivered work attributable to the Company's development process will be remediated at no additional cost. This warranty does not cover issues arising from client modifications, third-party integrations, or hosting environment changes.

9. Termination

Either party may terminate a project agreement with 14 days' written notice. In the event of termination, the client is responsible for payment of all work completed up to the termination date. The Company will deliver all completed work product within 10 business days of termination.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Spain and applicable European Union regulations. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Melilla, Spain.